Knowledge Manager III

Category: Project Management
Location: Ft. Meade, MD
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Security Clearance:
TS/SCI with CI Polygraph
Job Details:
  • Coordinates process improvement initiatives through the disciplined use of technology solutions, facilitates discussion of process alternatives in order to arrive at best practices, and coordinates the development and modification of new and existing content 
  • Provides operational support to USCYBERCOM by conducting and overseeing data analysis in order to optimize search results and ensure proper categorization of content within USCYBERCOM 
  • Provides strategic direction to business groups through initiative prioritization, integration, and resource application and ensures that policies and procedures align with the USCYBERCOM mission 
  • Manages content that integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers 
  • Acts as an SME for Knowledge Management and its reporting capabilities, manages content and workflow, and educates front-end users on the use of the Knowledge Management System
  • Oversees reporting to support operations and prepares analysis and recommendations related to categorization of content and optimizing search results 
  • Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized (e.g., improved process consistency and faster onboarding of information) 

Facilitates development of controls with business partners through streamlining processes and system automation, and prepares presentations for senior management to support recommended changes, new initiatives, or enhancements

Job Qualifications:
  • Minimum 10 years of experience as a Knowledge Management Specialist
  • Minimum of Bachelor’s Degree in Information Management, or related discipline

Strong attention to detail and organizational skills. Excellent communications skills

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Cypher is a committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.